Privacy Policy

Information We Collect

We collect personal information that you voluntarily provide to us when you make a booking, contact us, or use our website:

• Personal Identification Information: Name, email address, phone number, and postal address.
• Booking Information: Dates of stay, number of guests, property preferences, special requirements, and payment information.
• Communication Information: Messages you send us through our contact form, email, or AI chat feature.
• Technical Information: IP address, browser type, device information, and cookies.

How We Use Your Information

We use the information we collect for the following purposes:

• To Process Bookings: Manage reservations, confirm bookings, process payments, and provide customer service.
• To Communicate With You: Respond to your inquiries, provide property information, send booking confirmations, and other communications related to your stay.
• To Improve Our Services: Analyze website usage to enhance user experience and optimize our services.
• To Comply With Legal Obligations: Maintain records as required by law and fulfill legal reporting requirements.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly.
• Preference Cookies: Allow the website to remember your preferences and settings (such as language preference).
• Analytics Cookies: Help us understand how visitors interact with our website.

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party companies that help us operate our website, process payments, and provide customer service.
• Legal Requirements: When required by law, court order, or governmental regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. In general, we keep booking information for up to 7 years for tax and accounting purposes.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete information.
• Right to Deletion: Request deletion of your personal information in certain circumstances.
• Right to Restriction: Request restriction of processing of your personal information.
• Right to Object: Object to processing of your personal information.
• Right to Data Portability: Request transfer of your personal information.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website with the revised effective date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: